Keystone: Shortens Data Retention Period, Commits to Allowing Users to Request Immediate Deletion of Logistics Data

Odaily reports: Hardware wallet brand Keystone has issued an update on the handling progress of a previous security incident, stating that it has shortened the logistics data retention period from 180 days to 90 days, effective immediately. Users who wish to have their data deleted earlier may contact official customer service after their order is delivered to request immediate deletion.Keystone stated that it has sent email notifications to all affected users, suspended all shipments, and isolated affected devices at all partner warehouses, including Amazon warehouses. The team is currently responding to user inquiries through the X platform and customer service tickets, and continues to improve the security of the inquiry page for affected users.In addition, Keystone reminds users to be vigilant against phishing attacks, emphasizing that emails related to the incident are sent only through the official email address, and that the official team will never request mnemonic phrases via email, direct message, or phone call. It also advises users to remain cautious about messages requesting urgent action. The team stated that further measures will be announced in the coming days and apologized to affected users for this incident.